If you're having trouble getting access to your dashboard in our website (Franqie.com). You can use the direct URL of your editor and paste the link to your browser.
You can find the direct URL on the subscription details of your order.
There are two ways to check your subscription details.
1. Through our site under "My Account" > "Orders" > look for your cloud editor subscription and click "View" (See sample image bellow)
2. You can check the order notification we sent to you in your email. In the subscription details, look for "Edit your lines with Cloud TV Editor here" bellow that description should be the link of the dashboard. (see image bellow)