Where and how to report channel problems?

Created by: Ronald Suan

Modified on: Wed, 15 May, 2019 at 8:14 AM

Report Problem is for channel reports, the idea is that clients, if they see an issue with a channel, report that problem so other clients see that the issue is already reported and being worked on.

Customers van vote-up a problem if they experience the same issue. More votes will result in higher priority.

- Channel not working
 - Wrong channel. A client has a subscription with Forrest and reports that one of the channels is streaming the wrong channel, channel name is Sport 1, so client expects stream of Sports 1, but Sports 6 is being displayed there.

create a forum entry for that. If other users have same issue, they can “vote-up” and let us know that they also have the same issue.

How to search for Channel Problem in Community Forum

Step 1

Go to https://franqie.freshdesk.com/support/home and click Community Forum.

Step 2

Click Report a problem.

How to report/vote for a Channel Problem.

1. Try to look for a topic with the same channel issue that were reported. If you see more subscriber that experiencing the same channel issue. Just click "Like" and make a comment.

2. To make a new topic for your Particular issue

To make a report please follow this format:

Subscription Plan: 
(example: Entry,Forrest, Classic, Premium)


Subscription Plan: 
Polsat Sports FHD PL
Not working (or, not correct audio stream, or, not correct stream)

Your cooperation to our Community Forum will help improve our service.

Ronald is the author of this solution article.

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