Despite our technical staff works 24/7 to keep the provided services active, the customer support desk is available on below timescale;
European Standard Time (Spain, France, Germany, Poland, Nordics, Africa's):
Monday - Friday: 9:00am - 5:00pm / 9:00 - 17:00
Our response times:
We aim to respond as quickly as possible and find a resolution of your problems.
Within the above mentioned support hours we aim to answer you within 20 minutes (first response).
Finding a solution for your problems is sometimes more time consuming, we aim to deliver according below;
- For lower priority issues (some of the functionality is not working) we aim for a resolution time of 3 days.
- For higher priority issues (most of the functionality is not working) we aim for a resolution time of 1 day.
Determining the priority is at the discretion of the Agent who is helping you.