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Guidelines in case something goes wrong
Problems with Devices
Smart IPTV Error: "Server (URL) connection timeout", "Check playlist URL" or "No playlist uploaded" messages
Smart IPTV – Buffering Issues on Samsung and LG Smart TV
Troubleshooting Formuler Z prime
Smart STB authentication problem, white screen or black (dark grey on some TV's) screen after "Loading Portal"
Your STB is blocked - Call the provider. Now what?
See all 9 articles
Where can Franqie support you with?
Google DNS link
Where can I retrieve my IP number?
What is MAC address in MAG devices?
Nothing seems to work! What should I do?
How can I retrieve my username and password from m3u link?
What is the main cause for Buffering and Freeze issues?
See all 19 articles
MAG Box Troubleshooting
How to Downgrade your MAG Box Firmware
SYSTEM RECOVERY UTILITY MAG322/324/349/351
Custom Image for MAG Box (Entry Package)
MAG Error - Page loading error - Connectivity issues.